Customer Service Representative

Job description;
As a Customer Service Representative, you are the link between customer expectations, commercial objectives and operational processes in an international environment. You take responsibility, identify opportunities and turn ideas into concrete actions.

Your responsibilities:

• You are the first point of contact for our Italian and Romanian customers: you answer questions, solve problems and ensure accurate follow-up.
• You contribute to strong service quality by gathering feedback, identifying inefficiencies and clearly explaining our working methods to customers.
• You monitor the financial flow: you assist with payment follow-up, handle invoice queries and coordinate tax issues with the credit team.
• You maintain an overview in a dynamic environment and are able to switch easily between different priorities.

Your

• You speak and write fluent Italian, Romanian and English; additional languages are a plus.
• You have experience in a customer-oriented position.
• You work in a structured and accurate manner and always think one step ahead.
• You remain calm under pressure and have a pragmatic mindset.
• You can work independently and take initiative.
• You are naturally proactive, curious and service-oriented.

What can you expect from Q8?

• A competitive salary package starting at €3,600 gross per month.
• Meal vouchers worth €8 per day worked.
• Eco vouchers worth €250 per year.
• Commuting allowance.

As a Customer Service Representative, you represent Q8Truck, a strong brand within the Q8 Group. Through our European network of truck stations, we keep international transport moving every day. From our Antwerp office you become the trusted voice for our European clients — leading logistics companies that count on us to stay on track.

Ready to get started at Q8Truck? Apply easily via the link!